Questions and answers
Everything SalonSync has been asked, in one place — grouped by subject, and each answer linked to the page that explains it properly.
About SalonSync
It's one tool that runs the business side of a salon: online appointment booking, client records, staff management, product sales and daily revenue — instead of a paper agenda and phone calls. SalonSync adds an AI assistant that answers and books for you on your booking page.
Yes — barbershops are where SalonSync started. Barber schedules, walk-ins, per-barber earnings with a 50/50 split view and salary advances are all built in.
Yes. Services with durations and categories, team scheduling, product sales and client reviews fit beauty salons, nail salons, spas and lash or brow studios the same way.
Yes. The assistant reads your real calendar, offers only genuinely free slots, asks for the client's name and phone, and confirms with a booking code — 24/7, without your involvement.
Fully. The dashboard, your public booking page and the AI assistant work in French, Arabic (RTL) and English — the assistant even answers in Darija.
Yes. Each barber or stylist has their own schedule, working hours, performance stats, earnings view and salary-advance history.
Yes. Publish your products with photos and prices; clients order for pickup from the page or through the chat, and you manage orders from the dashboard.
Three plans: Starter, Growth and Pro, and what each costs is on the pricing page. There is no free tier — Starter is a whole product rather than a sampler, and a yearly subscription is ten months for twelve.
No. We set your page up with you, and the dashboard is designed like a mobile app — if you can use WhatsApp, you can use SalonSync.
More on this: Salon management software
Yes — and unlike paper, it fills itself: clients book online or through the assistant, and walk-ins take seconds to add.
More on this: Salon management software
Yes, the dashboard is mobile-first: bottom navigation, cards and fast actions designed for a phone between two clients.
More on this: Salon management software
Yes — advances are recorded per barber with amounts, dates and notes, deducted in the earnings view, and marked settled at payday.
More on this: Barbershop management software
Yes, clients pick their barber and see only that barber's real availability; 'first available' also works.
More on this: Barbershop management software
Yes — the assistant answers in the language the client writes: Darija, Arabic, French or English.
More on this: Barbershop management software
Yes — any appointment-based beauty business: define your services with durations and prices, and booking adapts to them.
More on this: Beauty salon & institute management
Each team member has their own schedule; services can be booked with the specialist the client chooses.
More on this: Beauty salon & institute management
Yes — the dashboard, the booking page and the assistant are fully right-to-left in Arabic, not a flipped English layout.
More on this: Beauty salon & institute management
For your team, yes: reminders run on a schedule and reach each barber through Telegram today. Clients are not reminded on Telegram. Client reminders by WhatsApp are built but not switched on: connecting a number needs Meta to approve SalonSync as a Tech Provider, and that approval is pending.
More on this: How to reduce no-shows in your salon
Not through SalonSync — it does not take payments online. You can record what was paid at the counter against a visit, but there is no card-on-file or deposit feature, so a deposit policy would have to be handled outside the software.
More on this: How to reduce no-shows in your salon
Yes. A missed appointment is recorded as a no-show rather than a cancellation, and each client's history shows both, so you can tell a one-off from a pattern before changing how you treat somebody.
More on this: How to reduce no-shows in your salon
Not automatically — there is no churn-risk list for clients yet. What it gives you is each client's appointment history, visit count and your own statistics on appointments and takings, which is enough to spot a regular who is overdue at the size most salons run at.
More on this: How to get clients to come back
Yes. Each client record carries their full appointment history with the service and the barber for each visit, so their usual interval and usual booking are visible on one screen.
More on this: How to get clients to come back
It counts visits per client, which is what a loyalty card is really doing, and shows that count on the client's record. There are no points, tiers or automatic rewards — deciding what a tenth visit earns is yours.
More on this: How to get clients to come back
Online booking
Yes — from your booking page link (Instagram bio, WhatsApp status, QR on the counter) they book alone in four taps, or by chatting with the assistant.
More on this: Salon booking & appointment software
It reads your real calendar and each barber's schedule and only proposes free slots; bookings are validated server-side before confirmation.
More on this: Salon booking & appointment software
A name and a valid phone number, always — so every appointment in your agenda is reachable and confirmable.
More on this: Salon booking & appointment software
No. Each shop gets its own address on salonsync.ma and the page is live as soon as there are services and a barber. If you already have a site or an Instagram bio, the link goes there.
More on this: Online booking page
Yes. There are several menu layouts, from a plain price list to a photo-led one, and you can switch sections like products, gallery or FAQ on and off.
More on this: Online booking page
You set the horizon. Past it, the form stops offering dates rather than accepting a booking it will have to refuse.
More on this: Online booking page
No. A name and a phone number is the whole booking, and the phone remembers them for next time.
More on this: Online booking page
It is a server-rendered page carrying your shop's name, address, opening hours, priced services and reviews as structured data, so search engines and AI assistants can read it as a real business rather than guess.
More on this: Online booking page
A request can go out after a completed visit, and every review waits for you before it appears. Only what you publish is shown, counted in the average, or included in the structured data — and if there are no published reviews yet, no rating is claimed at all rather than a placeholder score being invented.
More on this: Online booking page
Clients
No. The book fills itself from bookings, matching on phone number, whoever took them. You can correct a name or add a note at any time.
More on this: Client management
By kept visits: twelve or more is VIP, six is Loyal, two is Regular, below that is New. It is counted from the visits every time it is shown, so it cannot drift out of date.
More on this: Client management
Someone with at least two completed visits who has not had one in the last sixty days. Somebody who came once and never returned is not counted — they were never a regular.
More on this: Client management
Never. Notes are for the shop, and the profile says so on the field itself.
More on this: Client management
From completed visits only. A booking that was cancelled or a no-show earns nothing, so the card cannot be gamed by booking repeatedly.
More on this: Client management
Team & scheduling
No. A barber without their own schedule works the shop's opening hours, which is the right answer for most of a small team. Set individual hours only for the people whose week genuinely differs.
More on this: Barber scheduling
They are trimmed to the shop's. Personal hours can narrow the shop's window, never widen it, so nobody is ever bookable while the door is locked.
More on this: Barber scheduling
No. A closed day is not a window to be adjusted — it is no window, even if that barber's own week is switched on for it.
More on this: Barber scheduling
One a day, with a start and an end. It is removed from the times clients are offered and from every wait estimate behind it.
More on this: Barber scheduling
Pause them. They stop appearing on the booking page and keep their clients, visit history and figures. Appointments already in the diary are not affected.
More on this: Barber scheduling
Queue & walk-ins
It walks the barber's remaining day in order, starting from now, pushing each visit along by the length of the one in front. A client's estimate is where their turn lands after that walk. No averages and no fixed service times — the actual reserved windows.
More on this: Queue management
The chair stays occupied. Because the occupied window comes from the recorded start rather than the booking, everyone behind moves back by the real overrun and the next slot is not offered early.
More on this: Queue management
Yes. Every booking has a tracking link with their position, their likely start time, and how far behind the shop is running. It reads the same queue the shop's own board does.
More on this: Queue management
Only after the grace period, and grace is measured from whichever is later — their booked time, or when the chair could honestly have taken them. A shop running late does not shorten its clients' grace.
More on this: Queue management
Two things: mark the client arrived, and press Start when they sit down. The estimate, the order and the client's tracking page all follow from those.
More on this: Queue management
Among the chairs that can genuinely take the visit, the least busy today comes first, then the shop's own ordering of its team. It is the same rule used to resolve a booking where nobody named a barber.
More on this: Walk-ins
Yes. “Pick the chair and time myself” opens the normal barber and time pickers, and a chair tapped on the floor board arrives already selected.
More on this: Walk-ins
No. The offer is checked against a block long enough for the services chosen, against that barber's real hours and breaks, so a walk-in is never offered a gap it does not fit.
More on this: Walk-ins
You are told the soonest each one could start, and how many people are already ahead on each chair, rather than a flat “no availability”. If nobody can take it today, the page says what each chair is actually doing.
More on this: Walk-ins
Yes. A booking needs a name and a number, and the number is what the tracking link and any reminder are sent to.
More on this: Walk-ins
Analytics & takings
What was paid, keyed on when the payment arrived. The diary's value is reported separately and labelled as expected, because a forecast presented as takings is the one number an owner must be able to trust.
More on this: Analytics & revenue
Yes. Choose a window of seven, thirty or ninety days and each headline figure shows its change against the equal window before it. If the earlier window had nothing to compare against, the change is omitted rather than invented.
More on this: Analytics & revenue
No. Per-barber figures are service revenue only, and the report says so on the panel itself so nobody reads it as total earnings.
More on this: Analytics & revenue
No. Revenue and the statistics screen are owner-only, enforced on the API rather than by hiding a menu item. A barber sees their own hours and their own day.
More on this: Analytics & revenue
Booked minutes for the day divided by the shop's open minutes multiplied by the number of chairs taking work. A shop with no barbers reports zero rather than dividing by nothing.
More on this: Analytics & revenue
WhatsApp & Telegram
Not yet. Connecting a number needs Meta to have approved SalonSync as a Tech Provider, and that approval is pending. The feature is built rather than planned — when the approval lands it is switched on, not written. Everything else in SalonSync works today without it.
More on this: WhatsApp booking
Yes — a WhatsApp Business account connected through Meta. The number stays yours, and clients keep messaging the number they already have.
More on this: WhatsApp booking
Only while the conversation is in assistant mode and the assistant is switched on. A staff member can take over at any point, and you choose which actions the assistant is allowed to take.
More on this: WhatsApp booking
Confirmations and reminders use Meta-approved message templates, and Meta charges for those, not SalonSync. What gets sent is up to you: each message type can be switched off.
More on this: WhatsApp booking
Only if you allow it. Cancelling and rescheduling are separate permissions and are off unless you switch them on.
More on this: WhatsApp booking
Nothing depends on it. Bookings still come from your public page, and the shop can take them at the desk. WhatsApp is one channel, not the foundation.
More on this: WhatsApp booking
Through Telegram, which most already have open. A barber connects their own account and picks which events they want — new bookings, changes, cancellations, or a reminder shortly before the next client. It is per barber and opt-in: nobody is messaged because the shop switched something on.
More on this: WhatsApp booking
Pricing
No. SalonSync doesn't charge per booking and doesn't take a commission on your revenue or product sales.
More on this: Pricing
Yes, at any time. Moving up takes effect immediately; moving down takes effect at the end of the period you have paid for.
More on this: Pricing
No. The entry plan is Starter, and it is a whole product rather than a sampler — a shop runs its bookings, its clients, its team and its public page on it with nothing withheld.
More on this: Pricing
Get your salon online
Leave your number — we set up your booking page, your services and your team, then call you when it's ready.
- We set it up for you, no technical work
- Three plans, priced in dirhams
- Your data stays yours